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Orders & Delivery Most Frequently Asked Questions

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Managing My Account Most Frequently Asked Questions

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Where is my order?

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Why is my order late?

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SKU #(s)

Please provide SKU #(s) of missing item(s)

Missing item(s) from my order?

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Why was my order cancelled?

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Can I cancel or edit my order?

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SKU #(s)

Please provide SKU #(s) of damaged item(s)

Attachment

Please attach a high quality photo of the damaged area

Attachment

Please attach a high quality photo of the product price ticket

I received a damaged item, what do I do?

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My tracking shows that my package is being returned to sender

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SKU #(s)

Please provide SKU #(s) of incorrect item(s)

Attachment

Please attach a high quality photo of the incorrect item

Attachment

Please attach a high quality photo of the product price ticket

I received an incorrect item, what do I do?

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My order is confirmed but I haven’t received a tracking number

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My tracking status says my package has been delivered but I don’t have it, what do I do?

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How do I return?

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When will I receive my refund?

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I don’t have the original packaging, can I return?

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Can I return more than one order?

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I can’t see the refund on my bank statement

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Have you received my return item(s)?

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SKU #(s)

Please provide SKU #(s) of incorrect item(s)

Attachment

Please attach a high quality photo of the incorrect item

Attachment

Please attach a high quality photo of the product price ticket

I received an incorrect item, what do I do?

Order #

SKU #(s)

Please provide SKU #(s) of damaged item(s)

Attachment

Please attach a high quality photo of the damaged area

Attachment

Please attach a high quality photo of the product price ticket

I received a damaged item, what do I do?

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Please provide your e-gift card # to help us assist you better

How do I use an e-gift card?

E-Gift Card #

Please provide your e-gift card # to help us assist you better

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