First Name *

Last Name *

Email Address *

What do you need help with? *

Online Related *

Orders & Delivery Most Frequently Asked Questions *

Returns & Refunds Most Frequently Asked Questions *

Payments & Promotions Most Frequently Asked Questions *

Managing My Account Most Frequently Asked Questions *

Products Most Frequently Asked Questions *

In-Store Related *

Exchanges Most Frequently Asked Questions *

Store Locations & Hours Most Frequently Asked Questions *

Gift Cards Most Frequently Asked Questions *

Store Complaint *

General Inquiry *

Opportunities Most Frequently Asked Questions *

Policies Most Frequently Asked Questions *

Order # *

Where is my order?

Order # *

Why is my order late?

Order # *

SKU #(s) * Please provide SKU #(s) of missing item(s)

Missing item(s) from my order?

Order # *

Why was my order cancelled?

Order # *

Can I cancel or edit my order?

Order # *

SKU #(s) * Please provide SKU #(s) of damaged item(s)

Attachment * Please attach a high quality photo of the damaged area

Attachment * Please attach a high quality photo of the product price ticket

I received a damaged item, what do I do?

Order # *

My tracking shows that my package is being returned to sender

Order # *

SKU #(s) * Please provide SKU #(s) of incorrect item(s)

Attachment * Please attach a high quality photo of the incorrect item

Attachment * Please attach a high quality photo of the product price ticket

I received an incorrect item, what do I do?

Order # *

My order is confirmed but I haven’t received a tracking number

Order # *

My tracking status says my package has been delivered but I don’t have it, what do I do?

Order # *

How do I return?

Order # *

When will I receive my refund?

Order # *

I don’t have the original packaging, can I return?

Order # *

Can I return more than one order?

Order # *

I can’t see the refund on my bank statement

Order # *

Have you received my return item(s)?

Order # *

SKU #(s) * Please provide SKU #(s) of incorrect item(s)

Attachment * Please attach a high quality photo of the incorrect item

Attachment * Please attach a high quality photo of the product price ticket

I received an incorrect item, what do I do?

Order # *

SKU #(s) * Please provide SKU #(s) of damaged item(s)

Attachment * Please attach a high quality photo of the damaged area

Attachment * Please attach a high quality photo of the product price ticket

I received a damaged item, what do I do?

E-Gift Card # * Please provide your e-gift card # to help us assist you better

How do I use an e-gift card?

E-Gift Card # * Please provide your e-gift card # to help us assist you better

E-gift card not working

Message *

Thank you for contacting Canada Weather Gear. Our Customer Support team will respond to you within 1-2 business days, excluding holidays.

Langue