FAQ

ORDERS AND TRACKING

 
How can I track my order?
Once your order has shipped, you will receive an email with your tracking number. Simply click on the link in the email to track the progress of your shipment.

 

Do I need to register online before placing an order?
No, you do not need to register before placing an order, you can simply proceed with a guest checkout and register later!

 

How can I change the details of my account?
Simply visit your Account, click 'View Address' and then 'edit' to change your account information.

 

Can I change or cancel my order?
Due to the quick turn-around time of our orders, we cannot modify or cancel an order once it has been placed.

 

What countries do you ship to?
We currently ship to all Canadian and USA provinces/states.

 

I live in the USA, what fees or duties will I be charged?
For USA orders, USPS will charge the recipient all applicable duties, taxes, and/or brokerage fees in the local currency at the time of delivery. All taxes, duties, and customs fees are the sole responsibility of the person who receives the package. Please contact your local post office or shipping carrier for information on the methods of payment accepted for the duties, taxes and other fees collection upon delivery. Unfortunately, we cannot provide the amount that these will be before your order is delivered.

 

How do I return or exchange an order shipped to the USA?
All USA orders are FINAL SALE and cannot be returned or exchanged.

 

Do sold out items ever get restocked?
Unfortunately, we do not restock most of our items. You may contact us in-store for availability.
 

What methods of payment do you accept?  
We accept payment by credit card, which includes Mastercard, Visa, American Express and Discover. We also accept Visa-Debit, Mastercard-Debit and PayPal for your convenience.
 

There is an error in the shipping address I provided. How do I change it?  
Please email us within 30 minutes of placing your order so we can modify your shipping information.
 

I haven't received my package yet. What should I do?
Please allow up to 3 business days from your order’s delivery date before contacting us for an investigation. You may also contact the shipping carrier directly to investigate further.

 

RETURNS & EXCHANGES

What is your return policy for items purchased online?
Please refer to our Returns & Exchanges page for more information.

The item(s) I ordered do not fit, can I exchange them?
Please visit our Returns & Exchanges page for more information.